We have temporarily paused taking new loan applications in order to focus on supporting our existing customers. We will return to lending soon.

If you need any additional information please view our information below.

Coronavirus: help and support

At Likely Loans (Oakbrook), the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our customers and associates as the situation evolves. 

In order to allow us to help the most vulnerable customers as quickly as possible during this difficult time, we’re asking people to check our FAQ’s below and our help page for further information where possible before calling in to the call centre. 

Like you, we have had to adapt to the new situation, and we have successfully moved all of our staff to working from home. However, we are receiving increased call volumes and some people may be having to wait longer for calls to be answered. We’re sorry about this and really do appreciate your patience.

We will continue to do everything we can to support all of our customers, you will also find useful information of financial and other support from the Government here:

Read the Government guidance

FAQs

Can I still apply for a loan or top up?

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No. We have temporarily paused taking new loan applications in order to focus on supporting our existing customers.

I am worried, should I call you?

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We understand that COVID-19 is having an impact on all of us. We are still here to help but want to make sure we can support the most vulnerable first. So we recommend that if your next re-payment is not due within the next 7 days you do not try and call us at the moment so our agents can focus on those that are need help now.

What help can you give me if I have lost my income?

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We have a range of support we can offer to our customers, if you have lost your income and cannot afford to make the repayments we can offer you breathing space (a period where you do not have to make any repayments).

I can make this month's payment but I am worried my income might be impacted by the COVID-19 virus, can you help?

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We will be able to help as soon as we have an understanding of your situation however we advise waiting until you are clear on the impact on your finances and what support there will be from your employer or the government before contacting us.

My income has already been impacted by the COVID-19 virus, can you help?

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If you have been affected by COVID-19 and need to discuss a period of repayment breathing space, this is something we may be able to help with if you contact us.

Currently this could have an impact on your credit file, however, we’re working with the Credit Reference Agencies and other organisations to try and resolve this. If your payment date is more than a week away we recommend you wait to see further announcements on support from the Government and contact us 1 week before your payment is due as the situation may well have changed by then.

I’ve heard some companies are offering mortgage repayment holidays. Are you currently offering any loan repayment holidays?

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This isn’t something we offer at the moment, but we’re continuing to explore ways in which we can help. This might include payment holidays so we can support our customers at this time.