Coronavirus: help and support
At Likely Loans, the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the Coronavirus and are committed to being responsive to the needs of our customers and associates as the situation continues to evolve.
To allow us to help the most vulnerable customers as quickly as possible during this difficult time, before contacting us please check our FAQ's below.
We will continue to do everything we can to support all of our customers, if your financial situation has been impacted by Coronavirus, you will find useful information from the Financial Conduct Authority here.
The Money Advice Service money navigator tool is also available here.
I am worried, should I contact you?
What help can you give me if I have lost some or all of my income?
If you’re worried you won’t be able to pay because Coronavirus has affected your income, please contact us and we’ll agree the best solution with you.
The solutions we can offer include payment deferral where you won’t need to make the usual payments for up to three months, but this might not be the best thing for everybody and the payments will still be due but they will be added to the end of your loan term. If you were experiencing financial difficulties before Coronavirus, we’ll discuss the other support we can offer you, including things like; agreeing to significantly reduced payments, or a period of breathing space where we won’t contact you about your payments for an agreed period of time.
It’s always best to try and make the payments towards your loan where you can afford to, even if it is a smaller amount than usual, because this will keep the term of your loan to a minimum.
It is really important you don't cancel or reduce your payments before speaking to us because if we don’t know that your financial situation has been impacted by the Coronavirus, it may impact your credit file.
Can I take a payment deferral?
If you can continue to make your payment or a reduced payment it is in your interest to do so.
However, if your finances have been impacted by coronavirus, we do have solutions to help you. These include full or partial payment deferrals up to 3 months, available to the end of October.
The payments not made during a payment deferral are added to the end of your existing loan and will increase the term.
If your finances have been impacted by Coronavirus please contact us:
Email (please use the struggling to pay option).
Call us: 0208 080 6450
I've already had a payment deferral can I have another one?
We will be in contact with you before your existing payment deferral comes to an end. If at the end of your payment deferral you can afford to return to your contractual payments, it is in your interests to do so. However, if your financial situation continues to be impacted by Coronavirus we do have options available for you, these include full or partial payment deferrals
I can make this month's payment but I’m worried my income might be impacted by the COVID-19 virus, can you help?
We’ll be able to help as soon as you’re clear about the impact Coronavirus is having on your finances and whether you’ll get any support from your employer or the Government.
When you're clear on how you've been impacted, feel free to contact us.
What about my credit file?
If you’ve been affected by Coronavirus and we agree a full or partial deferral your account will not be reported as being in arrears with the credit reference agencies. However, lenders may take into account other information when making future lending decisions including for example information provided by applicants or bank information.