Coronavirus: help and support

At Likely Loans (Oakbrook), the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our customers and associates as the situation evolves. 

In order to allow us to help the most vulnerable customers as quickly as possible during this difficult time, we’re asking people to check our FAQ’s below and our help page for further information where possible before calling in to the call centre.

Like you, we have had to adapt to the new situation, and we have successfully moved all of our staff to working from home. However, we are receiving increased call volumes and some people may be having to wait longer for calls to be answered. We’re sorry about this and really do appreciate your patience.

We will continue to do everything we can to support all of our customers, you will also find useful information of financial and other support from the Government here:

Read Government guidance

FAQs

Can I still apply for a top up loan?

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Unfortunately not. We’re sorry for any inconvenience or disappointment but we’ve temporarily paused top up loan applications. We will resume top up lending soon, please check back for updates.

I am worried, should I call you?

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We’re here to help all of our customers’ during these difficult times and the best way to do that is by prioritising customers’ who have the most urgent need.

You can help us achieve that by only calling in if you have a payment due within the next 7days.

What help can you give me if I have lost some or all of my income?

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If your payment is due within the next 7 days and you’re worried you won’t be able to pay because Coronavirus has affected your income, please contact us and we’ll agree the best solution with you.

Waiting until your payment due date is only 7 days away will really help us to support customers who have the most urgent need of our assistance.

The solutions we can offer  include payment holidays where you won’t need to make the usual payments for up to three months, but this might not be the best thing for everybody and the payments will still be due but they will be added to the end of your loan term.If you were experiencing financial difficulties before COVID-19, we’ll discuss the other support we can offer you, including things like; agreeing to significantly reduced payments, or a period of breathing space where we won’t contact you about your payments for an agreed period of time.

It’s always best to try and make the payments towards your loan where you can afford to, even if it is a smaller amount than usual, because this will reduce the risk of increased costs in the longer term.

Please don’t cancel or reduce your payments before speaking to us because if we don’t know that your financial situation has been impacted by the Coronavirus, it may impact your credit file.

I can make this month's payment but I’m worried my income might be impacted by the COVID-19 virus, can you help?

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We’ll be able to help as soon as you’re clear about the impact Coronavirus is having on your finances and whether you’ll get any support from your employer or the Government.

So that we can continue to prioritise our customers’ who need our help most urgently, we’d ask you to wait until you understand your financial situation before you contact us.

What about my credit file?

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If you’ve been affected by COVID-19 and we agree any form of temporary payment arrangement or payment holiday with you, your credit file will be protected for a period of up to three months (based on the current guidance*). During this time, we’ll continue to report the same status as the previous month (before you started having difficulties) to the credit reference agency. (* currently three months is the maximum, but the credit reference agencies will review their process if guidance changes).